Actual dialog of a former WordPerfect Customer Support employee:
Ridge Hall computer assistant; may I help you?
Yes, well, I'm having trouble with WordPerfect.
What sort of trouble?
Well, I was just typing along, and all of a sudden the words went away.
Went away?
They disappeared.
Hmm. So what does your screen look like now?
Nothing.
Nothing?
It's blank; it won't accept anything when I type.
Are you still in WordPerfect, or did you get out?
How do I tell?
Can you see the C:\prompt on the screen?
What's a sea-prompt?
Never mind. Can you move the cursor around on the screen?
There isn't any cursor: I told you, it won't accept anything I type.
Does your monitor have a power indicator?
What's a monitor?
It's the thing with the screen on it that looks like a TV.
Does it have a little light that tells you when it's on?
I don't know.
Well, then look on the back of the monitor and find where the power cord goes into it.
Can you see that?
Yes, I think so.
Great! Follow the cord to the plug, and tell me if it's plugged into the wall.
Yes, it is.
When you were behind the monitor, did you notice that there were two cables
plugged into the back of it, not just one?
No.
Well, there are. I need you to look back there again and find the other cable.
Okay, here it is.
Follow it for me, and tell me if it's plugged securely in to the back of your computer.
I can't reach.
Uh huh. Well, can you see if it is?
No.
Even if you maybe put your knee on something and lean way over?
Oh, it's not because I don't have the right angle-it's because it's dark.
Dark?
Yes-the office light is off, and the only light I have is coming in from the window.
Well, turn on the office light then.
I can't.
No? Why not?
Because there's a power outage.
A power... A power outage? Aha! Okay, we've got it licked now.
Do you still have the boxes and manuals and packing stuff your computer came in?
Well, yes, I keep them in the closet.
Good! Go get them, and unplug your system and pack it up just like it was when you got it.
Then take it back to the store you bought it from.
Really? Is it that bad?
Yes, I'm afraid it is.
Well, all right then, I suppose. What do I tell them?
Tell them you're too stupid to own a computer. | | |
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I recently came across the phrase "CTSIE", which apparently stands for Chair to Screen Interface Error and it certainly sums up this story. I'll have to remember to pass it on to my friend, he's a computer technician and I think it will cheer him up a bit if he can quote that to a few of his customers. He's got a degree in computer science, spends most of his free time on Microsoft and CCNA training courses and goodness knows what else and he's still at the mercy of people who are only just buying their first computer. Everyone has to learn but for him, I'd imagine it's quite a painful process to have to watch.
ReplyDeleteI don't think I help matters much. I've lost count of the number of times that I've called him in a panic and he's fixed the problem in about two minutes flat. He must despair of me sometimes...